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At Reading Pest Control ("we", "us", or "our"), we are committed to protecting your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

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1. Information We Collect
We collect:

  • Contact details (name, email, phone, address) when you enquire, fill out contact forms, or book services.

  • Service details (e.g., property information, service history).

  • Website usage data (e.g., IP address, browser type) via cookies.

  • Payment details are processed securely by third-party providers.

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2. How We Use Your Information
Your data is used to:

  • Provide and manage pest control services, respond to enquiries, and process payments.

  • Improve our website and services through analytics.

  • Comply with legal obligations.

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3. Legal Basis
We process data based on:

  • Contract (to deliver services), consent (e.g., marketing), legitimate interests (e.g., service improvement), or legal obligations.

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4. Sharing Your Data
We share data only with trusted third-party providers (e.g., payment processors) under strict confidentiality or with authorities when legally required. We do not sell your data.

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5. Data Retention
We keep data only as long as needed: contact and service data for 6 years (legal requirements) and usage data for up to 12 months (analytics).

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6. Your Rights
Under UK GDPR, you can access: correct, delete, restrict, or object to your data’s use, or request it in a portable format. Contact us at hello@readingpestcontrol.uk to exercise these rights.

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7. Cookies
We use cookies to improve website functionality. Manage preferences via your browser. See our Cookie Policy for details.

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8. Data Security
We use encryption and secure servers to protect your data, though no system is fully secure.

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9. International Transfers
If data is transferred outside the UK, we use UK GDPR-compliant safeguards (e.g., standard contractual clauses).

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10. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices.

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11. Policy Updates
We may update this policy at any time, with changes posted on our website.

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12. Contact Us
For questions or concerns:

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Privacy Policy

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